SMS Terms and Conditions
Last Updated: October 01, 2026
These terms describe our text messaging program: what messages you may receive, how to opt in and out, and how we handle your mobile number.
1. Program Name
Custom Plumbing Customer Notification and Appointment SMS Program.
2. Program Description
By providing your mobile phone number and opting in, you agree to receive recurring automated text messages from Custom Plumbing. These messages may include:
- Appointment confirmations, reminders, and scheduling changes
- Service updates and arrival notifications
- Customer service communications and follow-ups
- Account, invoice, and payment notifications
- Occasional promotional offers
Messages are sent using automated technology. Your consent to receive text messages is not a condition of purchase or of receiving any service from us. You are not required to opt in to do business with us.
3. Message Frequency
Message frequency varies based on your interactions with us. You may receive several messages in connection with a single appointment or service visit. We will not send messages beyond what is reasonably necessary for the purpose you opted into.
4. Message and Data Rates
Standard message and data rates may apply, depending on your wireless carrier and mobile plan. We are not responsible for any messaging or data charges incurred through your mobile provider.
5. How to Opt In
You may opt in to receive text messages from us by:
- Checking a text message consent checkbox on a form on our website. The checkbox is unchecked by default and is separate from any email opt-in.
- Submitting a form where text message consent language is clearly displayed at or above the submit button
- Providing your mobile number with consent through our website chat
- Providing your mobile number in person or by phone and explicitly agreeing to receive text messages
By opting in, you confirm that you are the mobile account holder or have the account holder’s permission to provide that number, and that you are at least 18 years of age.
Consent to receive text messages is not required as a condition of purchasing any goods or services from us.
6. How to Opt Out
You may opt out at any time using any of the following methods:
- Reply STOP to any text message from us
- Reply CANCEL, QUIT, END, or UNSUBSCRIBE. Any standard opt-out keyword will unsubscribe you.
- Contact us by phone at (530) 241-1526, by email at info@customplumbingpros.com, or by any other reasonable means
After opting out you will receive one final message confirming your unsubscription, and no further messages unless you opt in again.
We honor opt-out requests as soon as practicable, and in no event later than ten business days after receipt, as required by applicable law. We do not designate any single opt-out method as exclusive. You may revoke consent by any reasonable means.
Opting out of text messages will not affect your ability to do business with us. If you opt out, we will contact you by phone or email instead. Please make sure we have a current email address and phone number so you do not miss important information about your appointment or service.
7. Help
Reply HELP to any text message from us, or contact us at (530) 241-1526 or info@customplumbingpros.com.
8. Supported Carriers
Text message delivery depends on your mobile carrier’s network. Service may not be available on all carriers and delivery is not guaranteed. We are not liable for delayed, undelivered, or misdirected messages resulting from carrier issues, network interruptions, technical limitations, or other circumstances outside our reasonable control.
Major carriers include but are not limited to AT&T, T-Mobile, Verizon, US Cellular, and regional carriers.
9. Privacy and Data Use
Personal information collected through our text messaging program is handled in accordance with our Privacy Policy.
We do not sell, rent, or share your mobile phone number or your text message opt-in consent with third parties or affiliates for their marketing purposes. Mobile information will be used only to provide the communications you have requested or as required by law.
All categories of data sharing described in our Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be sold, rented, or shared with any third party for their marketing purposes.
10. Required Disclosures Summary
| Item | Details |
|---|---|
| Sender | Custom Plumbing |
| Message type | Recurring automated informational and promotional messages |
| Message frequency | Varies |
| Charges | Message and data rates may apply |
| Opt out | Reply STOP, or contact us by any reasonable means |
| Help | Reply HELP, or call (530) 241-1526 |
| Consent required | Not a condition of purchase |
| Data sharing | Opt-in data is not shared with third parties for marketing |
| Privacy Policy | customplumbingpros.com/privacy-policy |
11. Changes to These Terms
We may update these SMS Terms at any time. Updates will be posted on this page with a revised "Last Updated" date. Your continued participation in the program after changes are posted constitutes acceptance of the updated terms.
12. Termination of the Program
We reserve the right to suspend, modify, or terminate our text messaging program at any time without prior notice.
13. Limitation of Liability
We are not responsible for delays, failures, or errors in message delivery caused by your mobile carrier, network interruptions, technical problems, or circumstances beyond our reasonable control. To the fullest extent permitted by applicable law, our liability arising out of or related to this text messaging program is limited to re-delivery of the relevant message.
14. Governing Law
These SMS Terms are governed by the laws of the State of California. Any dispute arising under these Terms is subject to the jurisdiction of the courts in Shasta County, California.
By opting in to receive text messages from us, you acknowledge that you have read, understood, and agree to these SMS Terms and our Privacy Policy.
15. Contact Us
Questions about our text messaging program?