Terms of Use
Last Updated: October 01, 2026
These Terms of Use govern your access to and use of our website. Please read them before using the site.
1. Agreement to These Terms
By accessing or using the website at customplumbingpros.com (the "Site"), you agree to be bound by these Terms of Use (the "Terms"). If you do not agree, please do not use the Site.
These Terms apply to all visitors and users of the Site. They govern your access to and use of the Site only. They do not govern any separate service agreement, quote, or purchase contract you may have with us, each of which is governed by its own documents.
Please also review our Privacy Policy, Cookie Policy, SMS Terms and Conditions, and Accessibility Statement, which are incorporated into these Terms by reference.
2. About Us
Custom Plumbing ("we," "our," or "us") is a plumbing company based in Redding, California. The Site provides information about our services, allows visitors to contact us, and serves as a resource.
3. Use of the Site
Permitted use
You may use the Site for lawful purposes only, including to learn about our services, contact us with inquiries, book appointments, and access resources we make publicly available.
Prohibited use
You agree not to:
- Use the Site for any unlawful purpose or in violation of any applicable law or regulation
- Submit information that is false, misleading, or not your own
- Attempt to gain unauthorized access to any portion of the Site or its related systems
- Use automated tools, bots, scrapers, or crawlers to access, collect, or copy Site content without our written permission
- Collect or harvest personal information about other users
- Transmit unsolicited or unauthorized advertising, spam, or promotional communications through the Site
- Interfere with or disrupt the operation of the Site or any connected servers or networks
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Upload or transmit viruses, malware, or other harmful code
- Use the Site in any way that could damage, disable, or impair it or harm other users
4. Forms, Inquiries, and Communications
When you submit a form, request a quote or consultation, use our chat, or otherwise communicate with us through the Site, you consent to being contacted by us in response to your inquiry by email or phone, and by text message if you have separately opted in to text messaging. Submitting a form does not create a customer relationship and does not obligate us to provide services.
Our forms are protected by Google reCAPTCHA. This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
5. Chat and Automated Responses
The Site may offer a chat or messaging feature. Some responses may be generated automatically rather than written by a member of our team. Automated responses are provided for convenience and may be incomplete or inaccurate. They do not constitute a quote, a commitment, or professional advice, and nothing said in chat modifies these Terms or any agreement between us.
Please do not enter sensitive personal information into the chat. You may ask to speak with a person at any time.
6. Information, Pricing, and Availability
Information on the Site is provided for general purposes and may change without notice. We make reasonable efforts to keep it accurate and current, but we do not warrant that descriptions, availability, or other details are error-free, and we reserve the right to correct errors.
Where prices, packages, or rates are shown on the Site, they are for general information and may change without notice. Any price shown is an estimate unless confirmed by us in writing, and actual pricing may vary based on scope, materials, site conditions, timing, or other factors. We reserve the right to decline or cancel any order or booking that results from a pricing error.
7. Appointments and Payments
Appointment booking and payment processing may be handled on separate platforms operated by third parties. Where that is the case, you leave the Site and that platform’s own terms of service and privacy notice apply to your use of it. We do not control those platforms and are not responsible for their availability, content, or security.
Appointments. Appointments requested through the Site or a scheduling platform are requests until confirmed by us. Our cancellation, rescheduling, and no-show terms are provided at the time of booking or on request.
Payments. Payments are processed by a third-party payment provider. We do not receive or store your full payment card number. Our refund and cancellation terms are provided at the time of purchase or on request.
8. Intellectual Property
Our content. All content on the Site, including text, graphics, logos, images, video, photography, design elements, and code, is owned by or licensed to us and is protected by United States and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Site without our prior written permission, except that you may print or download a single copy of individual pages for personal, non-commercial reference, provided you do not modify the content and you keep all copyright and proprietary notices intact.
Your submissions. If you submit content to us through forms, chat, email, or other channels, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content as necessary to respond to you, provide services, and operate our business. You represent that you have the right to provide any content you submit.
Trademarks. Our business name, logo, and any other product or service names, slogans, or logos displayed on the Site are our trademarks. Nothing on the Site grants any right or license to use any trademark without our prior written permission.
9. Links and Embedded Content
The Site may contain links to third-party websites and may display content embedded from third-party providers, including maps, videos, calendars, and review feeds. These are provided for your convenience. We do not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third party. Accessing third-party sites and content is at your own risk.
10. Disclaimers
No professional advice. Content on the Site, including blog posts, guides, and resources, is provided for general informational purposes only. It does not constitute legal, financial, medical, or other professional advice, and it is not a substitute for consultation with a qualified professional regarding your specific circumstances.
No guarantee of results. Outcomes depend on many factors outside our control. Nothing on the Site constitutes a guarantee of specific results.
Testimonials. Testimonials and reviews shown on the Site reflect the experience of individual customers. They are not a guarantee that you will obtain similar results.
Provided as is. The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be error-free, uninterrupted, secure, or free of harmful components.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Custom Plumbing, its owners, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Site or its content. This includes damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or related to your use of the Site will not exceed the greater of the amount you paid to us in the twelve months preceding the claim or one hundred dollars ($100).
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you in full.
12. Indemnification
You agree to indemnify, defend, and hold harmless Custom Plumbing, its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney’s fees, arising out of or related to (a) your use of the Site, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you submit through the Site.
13. Privacy, Cookies, and Accessibility
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. We are working toward making the Site accessible to all users, including people with disabilities. See our Accessibility Statement for details and contact information.
14. Geographic Scope
The Site is operated from the United States and is intended for users located in the United States. We make no representation that the Site or its content is appropriate or available for use in other locations. Those who access the Site from other countries do so on their own initiative and are responsible for compliance with local law.
15. Changes to These Terms
We may update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you should stop using the Site.
16. Governing Law and Disputes
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any dispute arising out of or related to these Terms or your use of the Site will be subject to the exclusive jurisdiction of the state and federal courts located in Shasta County, California. You consent to personal jurisdiction in those courts.
17. Severability, Waiver, and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
These Terms, together with our Privacy Policy, Cookie Policy, SMS Terms and Conditions, and Accessibility Statement, and any separate service or purchase agreement you may have with us, constitute the entire agreement between you and us regarding your use of the Site.
18. Contact Us
Questions about these Terms?